Standard Customer Support Hours
Our team is available Monday through Friday, 7:00 a.m. to 6:00 p.m. CST for general support requests.
After-Hours Support
After-hours support is available 24/7 for urgent issues outside standard support hours and on TEXO-recognized holidays. This service is intended for urgent issues, such as:
- Alliant program down (application cannot be opened on any workstation).
- Route processing error (unable to create or update invoices).
- Scale interface down (users unable to weigh carts).
- Soil/Sorting system interface down (users unable to post soil/sort garments).
- All handhelds down (no handheld devices can connect).
- Unable to run production reports.
Our answering service will take your message and connect you with the appropriate support team.
Contact Information
Phone: 888-513-9293 or 972-331-5060
Options:
- Press 1 to speak with an on-call representative (billable after-hours support).
- Press 2 to leave a voicemail; your message will be returned the next business day.
After-Hours Support Fee
$175 per hour, with a 2-hour minimum.
If your issue is urgent and cannot wait until the next business day, select Option 1 to be connected with our on-call team.